Question 1

How do I access the property to check-in?

Accepted Answer

We have a key lock-box on site. We will send you check-in instructions on the day as well as the code for the lockbox via SMS and/or e-mail.

Question 2

What time is Check-In and Check-Out?

Accepted Answer

Check-in at Lions Heart Apartment is from 15:00, and check-out is until 10:00. Please let us know if you are planning to arrive after 9pm.

Question 3

Is there parking available?

Accepted Answer

Yes there is a single car garage, plus there is typically parking available on the street as well.
 
Please note that the driveway into the garage is fairly steep so if you are renting a car we recommend getting an SUV which will have a better approach angle.

Question 4

Is linen provided?

Accepted Answer

Yes linen is provided for 8 guests (5 beds).
 
This includes towels.

Question 5

Is there a fireplace for the colder months?

Accepted Answer

In the Richards Park Lane apartment there is not a fireplace.

In the Turner St apartment there is a fireplace and there should be enough wood for the length of your stay.
 
If not there are lots of vendors of firewood close by.
 
There is also a heat-pump / Aircon and heaters in all the rooms.

Question 6

Can I store my Snow or Mountain Biking equipment securely?

Accepted Answer

Yes there is a dry room next to the garage that can be locked.

Question 7

Are the Lions Heart Apartments popular with families?

Accepted Answer

Yes we are very popular with families.
 
There is a lot to do in town for teenagers, but we also have an X-Box, DVD player, Netflix, books, board games available.
 
We also have a porta-cot, play mat and high chair available for little ones.

Question 8

How far is the apartment from the centre of town?

Accepted Answer

The apartment is roughly 200m from town.
 
The road up to the apartment is fairly steep, but the view is worth it when you see the view from the top.

Question 9

How many guests can stay at the apartment?

Accepted Answer

Our maximum occupancy is 8 at both properties.

4 Bedrooms at Richards Park Lane and 3 bedrooms + a foldout couch at Turner St.
 
There is also a porta-cot available.

Question 10

Do you offer airport pickups?

Accepted Answer

Unfortunately not, but there are a lot of companies in town that offer this service and you can pre-book.
 
The quickest way to get to the apartment is to catch an Uber or a Taxi. They are freely available from the airport. A taxi is typically around NZ$60 and a Uber is $40 (depending on how busy they are).

FREQUENTLY ASKED QUESTIONS